These supplementary terms apply to your use of TNZ’s WhatsApp service alongside the TNZ Service Terms & Conditions and TNZ Privacy Policy.
Your account and authorisation
You retain ownership of your WhatsApp Business Account. By connecting it to TNZ through Meta, you authorise TNZ to access the assets you select to provide WhatsApp messaging, template management and related reporting.
You must have authority to connect the account and use the selected telephone number. Any TNZ-supplied number remains subject to the applicable number-service terms and charges.
TNZ charges
TNZ charges $0.01 per outbound WhatsApp message, billed in your TNZ account currency and exclusive of taxes.
The fee applies when Meta accepts the message for processing, even if delivery subsequently fails. Messages rejected before Meta acceptance do not incur this fee. TNZ does not charge for inbound WhatsApp messages.
If message delivery fails and fallback to an alternative delivery method is configured, such as SMS, email or voice, the applicable charges for that alternative delivery method also apply.
TNZ’s WhatsApp access is available on selected TNZ platform plans and may not be available to all users.
Meta charges
You are responsible for paying Meta’s WhatsApp charges directly and maintaining the payment arrangements required by Meta. Meta’s charges are separate from TNZ’s fees.
Service setup and use
You are responsible for completing applicable Meta account, business, number-verification and payment requirements, and complying with Meta’s applicable terms and messaging policies.
Completing Meta authorisation does not itself mean the service is active. Additional activation checks may be required. Message delivery and template approval remain subject to Meta’s processing and requirements.
Subprocessors and personal information
In addition to the subprocessors listed in TNZ’s Privacy Policy, TNZ uses additional subprocessors to provide the WhatsApp service:
- Meta provides the WhatsApp Business Platform, including account connection, direct billing, message delivery and template management.
- Cloudflare provides hosting, application processing and data storage for TNZ’s WhatsApp onboarding service.
These subprocessors process customer data as needed to perform their respective functions. TNZ’s handling of personal information is described in the TNZ Privacy Policy.
Other services
Number purchase or rental charges and any separately arranged messaging services are additional to the WhatsApp messaging fees above. Connecting WhatsApp does not automatically enable SMS fallback.
Contact TNZ with questions about these terms.
Return to WhatsApp setup